Refunds and cancellation

This page covers paid ProbaLab Members subscriptions. The public site is free. Membership is 18+ only. Predictions are for entertainment, not advice. If you gamble, stake only what you can afford to lose. Read our responsible gambling commitment.

How billing works

• Subscriptions are priced in US dollars and billed through Stripe.
• The founding price of US$24/month or US$240/year is for the first 10 members and stays locked for as long as that subscription remains active.
• After those 10 founding subscriptions, new members are offered the standard prices of US$39/month or US$390/year.
• If a founding member cancels and later rejoins after the founding offer has closed, the standard price applies.

Cancellation

You can cancel at any time from Manage billing, or by emailing [email protected]. Cancellation takes effect at the end of the period you have already paid for. You keep access until then. We do not prorate unused time, except where the Australian Consumer Law requires otherwise.

Refunds

Membership is a digital service that starts as soon as payment succeeds (desks, Discord access and the members newsletter). We do not offer change-of-mind refunds as a matter of course. Nothing on this page limits rights you have under the Australian Consumer Law that cannot be excluded. If the service is not provided as described, or something has gone wrong with billing, email [email protected] and we will look at it promptly.

Get help

If gambling is causing harm for you or someone you know, call 1800 858 858 or visit gamblinghelponline.org.au. You can also use BetStop, the national self-exclusion register.